Delivery & Return
Motocollection.us is quite straight forward about its shipping policy. We have described all details regarding the shipment, delivery and return of any product in following.
If any user/client faces a problem with the product*, or is not happy with the purchase, then the bought item can be returned within duration of 7 days. Motocollection.us will delightedly swap the product or advance a full repay*. However, you have to send the item in its original condition in this case. The original packaging should also be included. If the mistake is made by us, then we will refund the shipping charges, as well.
For the security of clients, we always recommend to use a recorded delivery service. If the delivered product is not faulty or defective, then the customer will have to pay the returning cost while returning or replacing the item.
Motocollection.us is providing free shipping worldwide on all products. No matter you buy a single product or multiple items, no charge will be made on your ordered products for the shipment.
If the delivered product is faulty, due to any manufacturing fault, then we will exchange the defective item for the same size and style. Kindly notify such problem at email@example.com instantly. We will make measures to repair such item or provide the in-stock item.
We will send an email including the tracking details of customer. This thing will be helpful in monitoring the product as long as its being delivered to your door.
Points To Note
- We offer a service of no tax and no handling charges on all items
- We try our best to deliver the order within 10-15 working days
- We exchange only defective items
- The delivery time may differ rendering the location of customer
- Remember that we cannot deliver items to PO boxes on any of our delivery services
- The back orders or customizations may take 3 – 4 weeks
- Send back all the returns at our contact address on the behalf of your own risk and cost
- The method of delivery will be determined on the items of your order and your delivery postcode