Welcome to Motocollection
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Customer Service

If you have any question regarding your order or delivery please contact

You can also mail us at info@motocollection.us We will try to respond to each query within 24 hours.

Ordering & Payments

How safe is my order with motocollection.us?

We assure you the safety of your credentials as we use the most innovative and secure encryption and server technology. No third party can access to your data.

What are the payment options on motocollection.us?

We accept payments through Checkout and PayPal. We also accept the following debit and credit cards; MasterCard, Visa.

What are your quoted prices?

The prices mentioned on the site are in USD. These prices are correct, final and include all taxes, but exclude any type of import duty to your country. We have the right to change these prices without any prior notice.

How do I know my order has been received?

We will send an email when your order is placed. Consider this as an order acknowledgement email.

If a problem occurs during the order placement (duplicate orders)?

In such case, contact us along with your order number. We will answer your query as soon as possible.

What if I wish to change or cancel an order after it has been submitted?

In the above mentioned condition, it depends on the delivery time of your item. Contact our service team at http://motocollection.us/contacts with your order number. The team will try their best for advancing your request. However, if the ordered product has already been dispatched, it can’t be changed or cancelled.

Will I receive a receipt for my order?

Yes! We will send an email to your provided email address confirming the delivery of your product along with a separate delivery note when the order has been delivered.

Shipping & Delivery

What are your delivery charges?

Currently, we are offering free shipping worldwide on all products. However, we will inform whenever the charges are imposed.

Where do you deliver?

We have hundreds of reliable customers worldwide offering them our quality services and heavy duty leather products.

When will I receive my order?

We try to deliver within 10 – 15 working days. This scenario excludes weekends and bank holidays. In case any item is out of stock or the customer has ordered a custom size or customization, it may take 3 – 4 weeks to deliver the ordered item.

What if I don’t receive my order?

Please contact at contact us with your order number. We will solve your problem in a short time.

What if I’m not in when you deliver?

In this case, the courier appointed by us will depart a card at your place containing the instructions on how you can advance a redelivery.

Returns, Refunds & Replacements

What is your returns policy?

The policies are straightforward and beneficial for our reliable customers. Please check the following link to get full information regarding our return policy.

How do I return an item if I have changed my mind?

Contact us  State the order number, product code, and the reason for replacement or reverting of product. In this case, customer will pay the cost incurred.

When will I get my refund?

We refund with the same method used in collecting payment in the transaction. We will credit the refund to your account within 14 working days receiving the return. 

What do I do if my order arrives damaged?

 Please contact us at sales@motocollection.us. We will replace that with other one.  

What are my statutory rights if something goes wrong?

For knowing the full statutory rights, visit the Trade and industry department’s website. www.consumerdirect.gov.uk 

My Account

Is my personal information secure?

Your personal information is highly secured. Under the data protection act, we don’t sell your info to any third party at any case. Check the privacy policy details

How can I remove my credit card information from my account?

There’s no need to tense as we don’t keep the credit card info of our reliable customers. Also we use the best encrypted services for the proceeding of the transaction.

What if I forgot my account number and password?

That’s not quite a problem. We will automatically email the details to your email address.


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Viewing Orders

You can view your order status and the order history by following this process

Click here. After login, click on My account and then My Orders.

Updating Account Information

You can update your profile or contact information simply by login and following the instructions. Click on the My Account and then select the Address Book.